OUR HOTEL POLICIES

Simple Expectations for a Great Experience

The following is an overview of the hotel policies for all guests at 9 Palms Inn—Twentynine Palms, .ca 92277.

MAKING RESERVATIONS

Reservations at 9 Palms Inn can be made, modified, or canceled through
our website (www.9palmsinn.com),or at the hotel’s front desk.

CHECK-IN/CHECK-OUT

CHECK-IN – Guests may check-in AFTER 3PM (front desk time) on stated
arrival/check-in date and BEFORE 8AM the next morning. Early check-in
is not guaranteed but can be requested.

CHECK-OUT – Guests must check-out BEFORE 11AM on stated
departure/check-out date. Failure to properly leave the room by stated
time may result in a $50, or higher, fee.

Front Desk hours are 8 AM to 9 PM, and are available on our site or in
confirmation emails. Guests should arrive at or contact the front desk
(with approximate check-in time) prior to closing time. After-hours
arrivals should dial x500 from the lobby phone for check-in. There may
be a delay in service (of up to 45 minutes) for after-hours arrival.

REGISTRATION and CHECK-IN

At least one registered guest, 18+ , with a valid photo ID matching
the name on the reservation (unless a Third-Party Authorization Form
has been completed) and the intended form of payment must be present
at check-in. Please confirm the minimum age to check in at your
property of interest

Full payment for all reserved/stated stay charges and, as appropriate,
additional deposits, etc. are required at time of check-in without
exception.

All guests are welcome, except that pets are not allowed, except for
service dogs. must be declared at the time of check-in, and, as
appropriate, guest rules and policies should be reviewed with staff
and signed

require all guests to register their cars in the parking lot and
provide a valid photo ID for all adult guests

PAYMENT OPTIONS

Full payment for the intended/stated stay (reserved dates) is required
at check-in and the time of renewal, without exception.

CASH (US Dollars) -Prefer NO cash payments for stays. Most require
cash-paying guests to provide a valid credit card or a cash deposit
of $100-$ 200. for incidental charges.

CREDIT/DEBIT CARD (American Express, Discover, Mastercard, and Visa) –
Reservations are only “confirmed” when a valid credit card number is
provided during the booking process. All of our locations accept
credit card payments. The name on the card must match the
registered/checking-in guest name or a third-party credit card
authorization form must be completed and approved by the HOTEL MANAGER
prior to guest arrival at the hotel without exception. Guests paying
by card will have the number kept on file and may have funds
“pre-authorized”/held for incidental expenses. Speak with the HOTEL
MANAGER for specific authorization amounts and terms for release.

MODIFYING AND CANCELLING RESERVATIONS

Reservations made at our front desks, with our toll-free number, or on
our website may be modified or cancelled by any of those three
options—free of charge—based on each stay’s modification/cancellation
terms and conditions. After the stated deadline for
changes/cancellations – a fee equal to one night’s room rate (plus
applicable taxes and fees) will be charged as part of updating the
reservation. Guests who fail to contact or arrive at the front desk by
8 AM (front desk time) the morning after stated check-in date will be
charged the above fee and have the balance of their reservation
cancelled. Please review your stay’s modification and cancellation
terms and conditions (available during the reservation process on our
site, from our employees, or in your confirmation email) and contact
the hotel’s General Manager if you have any questions or concerns.
NOTE – Stays booked on third party travel portals (Expedia, etc.) must
be modified or canceled through those portals and are subject to the
platform’s terms and conditions.

EXTENDING GUEST STAYS

Current guests must formally reserve/extend their stay as soon as
possible. Room availability, including specific/currently occupied
rooms, cannot be otherwise guaranteed and should not be presumed.
Other guests with confirmed reservations will supersede assumed
extensions. All terms, conditions, and payment requirements apply for
all extended stays. Rates and fees are subject to change at each
renewal. Check-in and check-out times and fees apply to extending
guests unless reservations are formally extended prior to anticipated
check-out time. The owners and operators of WoodSpring Suites hotels
are extended the right to deny guest extension requests to any guest
for any reason.

ROOM OCCUPANCY LIMITS

Maximum occupancy – adults and children – vary by room type and are
strictly enforced. At least one, registered, adult guest (18+) is
required per room. Parties of five-or-more must have two rooms,
without exception (unless stated room occupancy says otherwise).
Violation of occupancy limits will result in early departure without
refund.

ONE-BED SUITE – Two Guests
TWO-BED SUITE – Four Guests

GUEST POLICIES:

As part of our commitment to guest safety, employees will not disclose
the identity, room number or presence of a guest to anyone other than
appropriate law enforcement. This includes the taking of or delivery
of messages or the indirect forwarding of phone calls. It is the
responsibility of guests to communicate their presence and room number
to any person they wish to receive calls or visits from.

The hotel allows guests, with permission, to receive occasional
packages and special deliveries at the property. We are not
responsible for the packages or their contents or the storage of them.

The hotel assumes no responsibility for any personal bodily injury
incurred while using the gym/fitness center facilities, where
available. If you use the gym/fitness center facilities, you do so at
your own risk.

GUEST RESPONSIBILITIES:

Guests will be immediately ejected from the hotel for the following actions:

Being involved in any police matter unless the matter arises through
no fault of your own or due to circumstances beyond your control

Possessing or using any illegal substances, including drugs

Possessing an unauthorized weapon or firearm including any concealed
or open carry weapons regardless of license1

Violating the hotel’s Service Animal and/or Pet Policy 2

Tampering with or removing window stops, smoke detectors, and other
safety measures

Leaving room or common area windows or doors unlocked or open

Failing to bring guests in through the lobby entrance or welcoming
guests who fail to follow these Rules and Policies. An invitee’s
violation of these Guest Rules may result in both the invitee and the
guest being asked to leave the property

Soliciting or loitering of any kind, anywhere on the property

Consuming alcoholic beverages anywhere on the property outside of your room

Parking utility trailers, oversized vehicles and inoperative vehicles
on the property

Parking in unauthorized areas

Washing, repairing, modifying, advertising the sale of or storing
vehicles on the property (said vehicles will be towed at owner’s
expense)

Being outside your room without being fully clothed, including shirt and shoes

Grilling, barbecuing or creating fire hazards on-premises

Displaying items, including signage, lighting, clothing, etc., outside your room

Leaving minors unattended anywhere on the property, including in your room

Causing disruptions, including the use of car horns, in the parking lot

Damaging or destroying hotel property and facilities anywhere on the property

Disrupting other guests with loud noise, TV, music, disorderly conduct
or large groups

Feeding stray animals on the property or keeping animals inside parked vehicles

Leaving trash or personal items in shared spaces or unauthorized areas

Using skates, skateboards, bikes or other recreational devices in
common areas including hallways, sidewalks and parking lots

Creating or staying in unsanitary conditions (trash, odors, dirty
dishes, filth, etc.)

Using the “WoodSpring Suites” name and/or contact information for any
personal or commercial purpose including ongoing mail service,
including social media, Craigslist or other internet posts

Engaging in any activity, including social media, Craigslist, or other
internet posts that might jeopardize the safety and relative privacy
of any WoodSpring Suites guest or employee

1 Exempted from this policy are law enforcement officers and
designated military personnel who are on duty and required to carry
firearms in the performance of their duties. Civilians, even those who
are licensed and permitted to carry a gun openly under local, state,
or federal law, are not exempt from this policy.

2 Service animals and guide animals under the ADA, as amended, are
accepted at all of our hotels but must be disclosed and “registered”
upon entering the property to eliminate confusion with staff and other
guests, and a separate document must be acknowledged. As of 08/01/18
all WoodSpring Suites will maintain their own pet/animal policy
outside of ensuring full ADA compliance at all hotels. See a list of
pet-friendly hotels on our site. Speak directly with the GENERAL
MANAGER of a hotel to discuss its specific pet/animal policy.

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